The Nomadik Reviews

This headlamp also came in Cairn and Hiker Crate boxes last year.. I don't need 3!!!!

We've enjoyed receiving this box each month. We are outdoor enthusiasts and camp, fish, and hike pretty regularly in the nicer seasons but haven't stayed up to date on the gear trends. Nomadik helps us stay 'in the know' a bit more!

Got my first box the May 2020 box the retail value was only about $42 the items on the card didn’t all match the item sent. They swapped out a wash bag for a set of travel containers for soaps and shampoos which was worth at least eight dollars less than the laundry bag. An extra five dollars a month for shipping is crazy they should include that with the price of the service I will give them one more month to see if they get better. The April box had socks which were pretty decent a reusable tote bag shaped like a Walmart bag. But to say the least for my almost $40 I am underwhelmed

The worst customer service! I was intrigued by the advertising, and while I enjoy the outdoors, my son is VERY much the enthusiast. So I thought I would get the monthly subscription and try it out, according to the site, with this option you could "cancel at any time". Sounds good. I finally received the first box about 6 weeks after I subscribed. It seemed to just be a timing thing, so ultimately that was no big deal. I would see the charge on my credit card and about a month later a box would come. Some of the boxes were certainly cooler than others, and I liked seeing the different products. As with anything like this, not everything is intriguing. But overall, I felt the value was more or less there. So, after several boxes, I decided that I just didn't want to shell out the $37 a month, I wasn't really taking advantage of the products, I was kind of meh on the whole thing. So, since I had signed up for the monthly, I could cancel any time....NOT! This would start a several month battle and ridiculous amount of frustration. First I tried to log into my account. For some reason I couldn't. (i was able to later, could have been just a glitch in my internet, or firewall, or whatever cyber voodoo sometimes happens, but it was a bit of an issue) so this is what started, what would eventually turn into 3 months of frustration. So, I go to the contact. There is no way to contact them other than email. I reached out via email, explained the situation. The auto responder says they will reach back out in 48 hours. I never received response. Several more days go by, and I get an email : "Since we have not heard from you we have closed this..." What? I never heard from anybody. So I respond to the email, and say basically that. 2 days later i get another email, with a screen shot of the email that is nowhere in my email box (not spam/not junk/ no where) with a snippit comment. This is the email that was sent to you. This type of transaction goes back and forth, with no real answers, just weird canned responses. So, I am finally able to log in to my account. I follow their process, which is basically send them an email and tell them you want to cancel. I did. They didn't. I do it again, and send an email from a different account. All say the same thing. Cancel. I finally get a response. I presume it is resolved. Nope. There is the charge to my credit. After several, all caps emails from 2 different email accounts, and again, and i can't stress this enough, following their procedure, I believe we my finally have this resolved. We will see. I finally had to threaten to report them as fraud to my credit card company. I hate being that person. I just wanted to stop the subscription. So if you are enjoying the program great! You want to give it a try, you might like it, it is pretty cool, but be aware, I am not the only person who has had issue with their customer service, and while I always try to be positive, and maybe my transaction was an anomaly...the frustration was very real and ultimately expensive.

One of the most frustrating experiences for a small business is when a client doesn't pay for your products or services. Nomadik is one of the most dishonest, untrustworthy companies I have ever encountered. My company went above and beyond to help deliver our product over the holidays last year for a last-minute box, and we still need to be paid. If they are not paying for the products they offer their customers, one can only imagine how poor their customer experience and service must be. STAY AWAY from this company. Pat Hines (CEO) is a well-known thief in the industry. Unfortunately for our company, we fell for it and are now out of thousands of dollars. To make matters worse, we now have to pay substantial legal fees to recoup the money owed to us, a significant financial burden. Please do yourself a favor and stay far away from this company.

This is the worst subscription box I have ever given as a gift. Their customer service is terrible. Whenever I reach out with issues I do not get any responses. I've been trying to cancel and they have made me jump through so many hoops that I had to reach out to my credit card company to tell them not to pay. The items are also not great quality. I would not recommend for anyone.

I would like to give zero starts. The company is a scam! I have purchased an item from their shop. Still didn’t tender receive it after over 15 days and no response to my e-mail from their Customer Service. At this point, I just want my money back. Do not do any business with them. Shop at your own risk!

I had a six month subscription and I didn’t get at least two of my boxes. They also never came at the same time of the month. The items were not very useful. I cancelled online and APPARENTLY I only cancelled one six month payment, so a year after I initially subscribed I was charged again. Customer service has refused a refund and has now offered me half of my money back if I end my payment dispute. Don’t waste your time.

Exactly what previous reviewers said: Terrible company with bad, dishonest and 'grab-your-money' practices. Signed up for a one-off box - an option that was available on their website. Three months later I noticed I still kept getting charged. By that time I should have received 3 boxes; They sent one, and it didn't even contain the items I selected. When I contacted customer service, they replied with 'Canceling your account after the renewal does not provide you with a refund for any paid boxes, nor does it stop a pending charge. You will still receive your gear kit and will not be eligible for a refund.' Mind you, I had deliberately chosen the option that didn't include the renewal... Spae yourself the headache and stay away from this one. Better yet, spend your money at a local camping store. You'll get what you want and there are no gotchas.

Make sure you keep up with your subscription because they will not let you know when they will re-up your subscription they will just charge you. And even if the products haven’t been sent out they do not do refunds at all. Terrible business practices. Horrible ethics. All together just a bad company.